Privacy Policy
Information We Collect
We may collect personal information when you interact with our website or request services, such as your name, email address, phone number, and other contact details. This helps us provide you with a seamless experience, whether you’re booking an appointment, subscribing to our newsletter, or requesting additional information about our services. For specific services, we may also collect limited financial information and details related to your employment or educational background if relevant.
How We Use Your Information
Your personal information allows us to:
- Respond to your inquiries and provide the requested services.
- Process bookings and transactions securely.
- Keep you informed about our latest offers, services, and updates.
- Improve your experience through personalized recommendations.
We may engage trusted third-party partners to help fulfill your requests. In these cases, your data will only be shared as necessary and protected under our privacy policy standards.
Data Retention and Security
We retain your personal information as long as your account or subscription with us is active. Once your data is no longer needed, it will be securely de-identified or deleted. We employ industry-standard security measures to ensure your data is protected from unauthorized access or misuse.
Your Rights and Choices
You have the right to access, update, or request deletion of your personal information. For any such requests, please reach out to us at care@naturals.in. We will verify your identity and respond within a reasonable timeframe. In certain cases, we may decline your request if it interferes with legal obligations or compromises the privacy of others.
Third-Party Links and Websites
Our website may contain links to third-party websites for your convenience. Please note that once you leave our site, our Privacy Policy no longer applies. We do not control, endorse, or assume responsibility for the privacy practices of external sites. We recommend reviewing the privacy policies of these third-party websites before sharing any personal information.
Terms and Conditions
By accessing and using the Naturals Salon website, you agree to comply with and be bound by the following terms and conditions:
- Content Use: All content, images, and information on this website are owned by Naturals Salon. Unauthorized use, reproduction, or distribution of any material without our permission is strictly prohibited.
- Booking and Cancellation Policy: All bookings made through our website are subject to confirmation and availability. We reserve the right to modify, reschedule, or cancel any appointment under certain circumstances. Cancellations should be made at least 24 hours prior to the scheduled appointment time to avoid any cancellation charges.
- Product and Service Information: We strive to ensure that all descriptions, prices, and service details displayed on our website are accurate. However, we do not guarantee the complete accuracy of such information and reserve the right to correct any errors.
- Liability Disclaimer: Naturals Salon is not responsible for any direct or indirect damages resulting from the use or inability to use this website, including but not limited to errors, interruptions, and technical issues.
- Modification of Terms: We may revise these terms and conditions at any time without prior notice. By continuing to use this website after any modifications, you agree to be bound by the updated terms.
Refund and Cancellation Policy
This Refund and Cancellation Policy applies to all purchases made through the Naturals Salon website, including the Family Value Card and other prepaid offers. By purchasing or redeeming these services, you agree to the following terms:
- Purchase of Family Value Card: Once purchased, the Family Value Card is non-refundable and non-transferable. The card amount can only be redeemed against eligible salon services and cannot be exchanged for cash under any circumstances.
- Incorrect or Duplicate Transaction: In case of an incorrect charge or duplicate payment during the Family Value Card purchase, the refund will be initiated after verification. Refunds will be processed to the original mode of payment within 7 to 10 business days.
- Validity and Usage: The Family Value Card is valid only for the period mentioned at the time of purchase. Unused value beyond the expiry date will not be refunded or revalidated.
- Appointment Cancellations: If an appointment is booked using a Family Value Card, cancellations made at least 24 hours before the scheduled time will retain the card balance. Cancellations made within 24 hours or a no-show may result in deduction of the applicable service value.
- Transfer and Sharing: The Family Value Card allows you to add family or friends’ numbers as per the offer terms. However, misuse or unauthorized transfer may lead to deactivation of the card without refund.
- Service Dissatisfaction: If you are not satisfied with a service redeemed through the Family Value Card, please inform the salon manager before leaving the premises. Any re-service or adjustment will be offered at the management’s discretion.
- Force Majeure: Naturals Salon is not responsible for cancellations or delays caused by events beyond our control, including natural calamities, government regulations, or network failures.
All refunds, if applicable, will be processed in accordance with Indian consumer protection and banking regulations. For assistance related to your Family Value Card purchase or refund status, please contact us at care@naturals.in.
Changes to this Privacy Policy and Terms
Naturals Salon may update this Privacy Policy and Terms & Conditions from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review our policy periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy, Terms & Conditions, or Refund and Cancellation Policy, please contact us at care@naturals.in. We’re here to help!